Section 6
Shipping & postage
Crafted Market sellers arrange their own postage. Here's what you need to know to get orders to your buyers safely.
You handle your own postage
Unlike some marketplaces, Crafted Market does not arrange shipping on your behalf. When a buyer places an order, you pack and post it yourself — just as you would at a market stall or through your own website.
You set a flat shipping rate for your shop in your Shop Settings. This is added to the buyer's checkout total automatically. You can also offer free shipping over a threshold (for example, free shipping on orders over $100).
Once your order is packed, log into your Seller Hub, open the order, enter your tracking number, and mark it as shipped. The buyer will receive an email notification with their tracking details.
Australia Post MyPost Business
For most WA makers, Australia Post MyPost Business is the simplest starting point. It's free to set up, integrates with an online lodgement portal, and gives you access to discounted parcel rates as your volume grows.
Flat-rate satchels and boxes available from Post Offices and online
Online lodgement — print labels at home, drop at any Post Office or red street box (for small items)
Discounted rates once you hit $500+ in postage per year
Tracking included on most parcel services
Multi-carrier platforms
If you want to compare rates across multiple carriers or automate your fulfilment workflow, multi-carrier shipping platforms are worth exploring. Two commonly used by small Australian sellers are:
Easyship
Aggregates rates from Australia Post, DHL, Aramex, and others. Shows buyers live rates at checkout. Good if you ship internationally or want rate comparison.
Shippit
Popular with Australian e-commerce sellers. Handles label printing, tracking, and carrier selection in one place. Integrates with Shopify and other platforms.
A note on carrier risk: relying on a single carrier means you're exposed if they have delays or service issues in your area. It's worth comparing your options — even a basic MyPost Business account alongside a backup carrier gives you flexibility when you need it.
Packing your orders
Wrap fragile items carefully — replace any damaged stock yourself costs more than decent packaging
Include a short handwritten thank-you note or a business card so buyers remember where they bought from
Set a realistic dispatch time in your product listings and stick to it — buyer expectations matter
Weigh a sample pack before setting your flat rate so you're not out of pocket on postage
Keep your tracking receipts until the order is confirmed delivered
Back to the full guide
Everything you need to sell on Crafted Market.